PAIA Manual


This Promotion of Access to Information Act Manual (herein referred to as “this Manual”) is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (herein referred to as “the Act”). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person or entity, whether such information is required by someone to protect his or her rights.


DiPAR Systems is an organisation in the field of technology solutions provider, providing tailor-made software solutions primarily for the Fruit industry since 1992. We are growing with our staff compliment at 45+ full time staff. We are registered with CIPC under the Companies Act of 2008 (Reg.no: 2002/025490/07). This PAIA Manual has been compiled in terms of Section 10 of the Act by the Human Rights Commission. This Manual serves to inform members of the public of the categories of information we hold, and which may, subject to the grounds of refusal listed in the Act, be disclosure after evaluation of an access application being made in terms of the Act.


A copy of this Manual is available:
  • At our Reception desk at our office at 4th Floor Tyger Valley Champers, Block Four, 27 Willie Van Schoor Drive, Bellville, 7530
  • On request from our Information Officer
  • On our website: www.dipar.co.za
  • From the South African Human Rights Commission (“SAHRC”) at the addresses and/or telephone numbers as published by the Commission or on their website: www.sahrc.org.za.
This Manual will be updated from time to time, as and when required.


Our Information Officer is:
Name: Derek van Schoor
Job title: Director
Tel. no. : +27 21 946 1171
E-mail: derekvs@dipar.co.za


Requests for access to records held by DiPAR Systems must be made on the request forms that are available from our website or office, or from the SAHRC website (www.sahrc.org.za). When a record is requested, the following will apply:
  • The Request Form must be completed. It can be obtained from the Information Officer, on the SAHRC website (www.sahrc.org.za) or on the website of the Department of Justice (www.justice.gov.za) under “PAIA” and “forms”.
  • The Requester must provide sufficient particulars to enable DiPAR Systems to identify the record(s) requested and to identify the requester.
  • The Requester must specify a postal address or email of the requester in the Republic of South Africa.
  • On the Request Form all details must be completed, including the right the requester wants to protect by requesting the information.
  • If the requester is acting on behalf of someone else, the signature of the other person as the one who is authorised the request to be made. In addition, proof must be submitted of the capacity in which the requester is making the request, to the reasonable satisfaction of DiPAR Systems.
  • The requester must state in which form (inspection of copy, paper copy, electronic copy, transcript, etc) s/he wants to access the information.
  • If the record is part of another record, the requester will only be able to access the part(s) that pertains to the information s/he wants or is entitled to, and not the rest of the record.
All requests will be evaluated against the provisions of the Act. The Act allows the Information Officer to refuse access on grounds stipulated in the Act. One can, for example, not access another person’s confidential information, or trade- or commercial secrets of a business. If the requester wishes to be informed of the decision on the request in any other manner than a written reply, the requester must state the manner and the necessary particular to be informed in the other manner.


More information on how the Act works and all other information can be obtained from the SAHRC – SA Human Rights Commission, on their website www.sahrc.org.za or at:
Private Bag X2700

Braampark Forum 3
33 Hoofd Street

Tel: 011 877 3600
There are also provincial SAHRC offices in all nine provinces.


The following information is published on our website: privacy notice, product suite, a few client references and our contact information, and persons do not have to request such information.


Information is available in terms of the following legislation to the persons or entities specified in such legislation, as well as the specific protections offered by such laws. As legislation changes from time to time, and new laws may stipulate new manners and extend the scope of access by persons specified in such entities, this list should be read as not being a final and complete list. Business legislation, including all regulations issued in terms of such legislation:
  • Basic Conditions of Employment Act 75 of 1997,
  • Broad-based Black Economic Empowerment Act 53 of 2003,
  • Companies Act 71 of 2008,
  • Compensation of Occupational Injuries and Diseases Act 13 of 1993,
  • Consumer Protection Act 68 of 2008,
  • Customs and Exercise Act 91 of 1964,
  • Electronic Communications and Transactions Act 25 of 2002,
  • Electronic Communications Act 36 of 2005,
  • Employment Equity Act 55 of 1998,
  • Income Tax Act 58 of 1962,
  • Labour Relations Act 66 of 1995,
  • Long-term Insurance Act 52 of 1998,
  • National Credit Act 34 of 2005
  • Occupational Health and Safety Act No 85 of 1993
  • Patents Act No 57 of 1978
  • Promotion of Access to Information Act No 2 of 2000
  • Skills Development Levies Act 9 of 1999,
  • Telecommunications Act 103 of 1996,
  • Trademarks Act No 194 of 1993,
  • Unemployment Insurance Act 63 of 2001,
  • Value Added Tax Act 89 of 1991, etc.


We hold records in the categories listed below. The fact that we list a record type here does not necessarily mean that we will disclose such records, and all access is subject to the evaluation processes outlined herein, which will be exercised in accordance with the requirements of the Act.

Records relating to our business, which includes our business’s founding and other documents, minutes, and policies; annual and other reports; financial records; operational records, policies, and procedures; contracts; licences, trademarks, and other intellectual property; production, marketing records; client information and correspondence, other internal policies and procedures; internal correspondence; statutory records; income tax records; insurance policies and records; etc.

Personnel records, which includes records relating to temporary employees, fixed term employees, part-time employees, permanent employees, locums, associates, contractors, partners, directors, executive directors, non-executive directors. It includes personal files and similar records, records a third parties have provided to us about their personnel; employment contracts, conditions of employment; workplace policies; disciplinary records; termination records; minutes of staff meetings; performance management records and systems and all employment-related records and correspondence.

Supplier and service provider records, which includes supplier registrations; contracts; confidentiality agreements and non-disclosure agreements, communications; logs; delivery records; commissioned work; and similar information, some of which might be provided to us by such suppliers and providers under service- and other contacts.

Technical records, which includes manuals, logs, electronic and cached information, product registrations, product dossiers, fruit industry / statutory body records, approvals, conditions and requirements, trade association information and similar product information.

Third party information, which may be in our possession, but which would be subject to the conditions set in relation to such possession and use or purpose limitations.

Environment and market information, which include information bought, publicly available information and commissioned information which pertains to the specific sector and market of our business and factors that affect the business, professional and healthcare environment.